F.A.Q.


Please, take a moment to read this:

We would like you to enjoy your spa experience and to help you in this indulgence, below are some of the most frequently asked questions:

Spa Treatment Hours:

The Spa opens from 10am. to 10pm. and the last treatment finishes at 10pm. We provide menu of selected in-guest room spa treatments that are available from 10am. -20.00 pm. at published rates with a 10% surcharge per treatment / person.

What should I wear?

We will provide you with a robe, slippers and disposable underwear. Please, leave your valuables in your room safe.

Should I shower before a spa treatment?

We recommend you to enjoy our steam room before your treatment and that men shave before a facial. Allow 20 minutes for the steam before your appointment.

Etiquettes:

Please refrain from smoking in the spa and to ensure you and other guests enjoy the tranquility atmospheres   kindly switch off your mobile phone and other electronic devices.

Treatment concerns:

Your spa experience is all about you. Please, feel free to ask the therapist to adjust the pressure of the massage. We recommend you refrain from drinking alcoholic beverages prior to any treatments and that you have a meal one hour prior to treatments.

Special Consideration:

Guests who have high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions.

What products will be used?

We pride ourselves in using the most natural and purest of ingredients. Our oils have been specially blended for our spa.

Caution for late arrivals

In case  you arrive late for your appointment time, it might be resulted in a shorten treatment course. This is to ensure that the room & space is ready for a waiting guest who also made booking.

Cancellation policy:

A 4-hour notice is required for rescheduling and or canceling an appointment. Failure to do so will result in a 50% charge of the treatment price .

“Relax yourself & Enjoy the treatment !”